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Returns

 

 

Customers are responsible for appropriate use of purchased product.

We are not responsible for manufacturer warranty or longevity of any and all products. 

Since all orders are unique to the customer, All sales are final.

 

If we verify that we made an error, we will re-print or fix the order. No Refunds or Credit will be given. 

 

Any specifications you place during the order will appear on your invoice. These specifications are used as a reference and NOT a sales order. This is for the purpose of quality control. We will not assume that a product is printed incorrectly based solely on a customer's word. The product needs to be examined in person by a Admin Person to determine the cause of the print error. This is to increase our quality and to best serve our customers. All orders are considered final and can only be reversible by an Admin-Person. We are not responsible manufacturer warranty or life longevity of any and all products. Only we may deem a product unsatisfactory but will attempt every option to determine whether product was defective. If product is deemed to be a defective from the manufacturer we replace product purchased with product of same caliber.

 

 

To return a [JRD Custom Tees] product: Customer must notify us within 24hrs of order acceptance to notify any defects discovered in the ordered product or the claim will be denied.  You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at les@jrd313.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: In order to receive replacement customer must return 100% of the received product within 15 days, at their own expense, from the time when the ordered product delivery was taken. We will only take products back if there are defects or if specifications are not met as long as they are specifications that we have agreed to do in the order.  All returns must be in their original packaging. Items to be returned must be in new unworn condition. If there is any noticeable wear, the item(s) simply cannot be returned. Customized items cannot be returned. No returns will be accepted after 15 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund or credit: Due to the fact that all items are made to order no refunds or credit will be given. Since all orders are unique to the customerAll sales are final.

Returns for exchange or store credit: No Refunds or Credit will be given.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact les@jrd313.com to obtain an RMA (Return Merchandise Authorization) number. 
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

 

 

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